20 Recognized Business Process Outsourcing Companies

Discover the hurdles faced by businesses in Business Process Outsourcing (BPO) industries. Explore simple solutions to overcome challenges and optimize strategies for smoother operations in outsourcing.

Table of Contents

Introduction

Organizations worldwide embrace Business Process Outsourcing companies to enhance cost efficiency and foster business expansion. Yet, this strategic move may encounter challenges that impede its success.

A myriad of factors, ranging from geopolitical shifts to heightened customer demands to talent shortages, pose hurdles for Business Process Outsourcing Companies. However, successful businesses are distinguished by their ability to navigate these challenges adeptly.

This blog explores key setbacks faced by Business Process Outsourcing Companies and proposes strategies to transform them into opportunities.

Perhaps, virtual assistance is the best solution but it’s not the only solution. Read and find out some of the struggles that professionals in this sector deal with on a day-to-day basis. Also, check out the solutions delineated by Ossisto’s experts.

Business process outsourcing, BPO

Problem statement - BPO sector faces huge staff Attrition

The employee attrition rate is as high as 48% in this industry.

After a certain point, people just quit for various valid reasons. Lack of growth opportunities, work-life balance issues, decreased patience levels of the youngsters (*As most of the BPO industry employees are youngsters), high aspirations to reach bigger salary brackets or managerial levels or dampening stagnancy in the vertical growth; the reasons are many.

In some of the hot destinations like India, the average age of people joining the BPO workforce is anywhere between 24-25. They earn well but after a certain period, they start thinking of better jobs that give stability and progress. Absenteeism is an equally important issue that needs to be tackled along with attrition. A reliable resource says that 1 in 10 employees is always absent in Business process outsourcing Companies scenario.

Finding quality human resources with the right skills and values poses the biggest question mark in front of the HR teams in this matter. Willingness to learn, the ability to deal well with clients, attention to the details, and patience to handle cumbersome situations or fostering creativity; can be picked up from a training class, but to what extent?  Large BPO industry service providers may be able to bridge the ever-increasing demand and supply gap, but small and medium industries need assistance.

20 Best Business process outsourcing Companies in World wide

10 Best Business process outsourcing Companies in USA

1. Ossisto

Ossisto is a leading business process outsourcing company offering a wide range of services to businesses worldwide. With a focus on efficiency, quality, and client satisfaction, Ossisto helps organizations streamline their operations and achieve their business goals. From customer support and administrative tasks to digital marketing and IT services, Ossisto provides comprehensive outsourcing solutions tailored to each client’s needs.

2. Accenture

Accenture, a prominent player in the IT sector, offers consulting, technology, and Business Ops services to numerous Fortune 100 companies. With a global workforce exceeding 500,000 professionals, Accenture ranks among the largest professional services firms worldwide. Their comprehensive BPO services include business strategy consulting, technology advisory, digital marketing and analytics, IT solutions, cloud services, security as a service, supply chain optimization, blockchain solutions, and healthcare management consulting, empowering clients to achieve their business objectives with innovation and efficiency.

3. Cognizant

Cognizant, a US-based multinational corporation, is renowned for its innovative consulting and IT solutions, serving prestigious global organizations such as Wells Fargo and JPMorgan Chase. Specializing in IoT, AI, and cloud technologies, Cognizant also offers digital engineering and security services. Their Business Process Outsourcing Companies encompass AI, digital strategy consulting, IoT solutions, digital engineering, enterprise services, quality assurance, and intelligent process automation, empowering clients with cutting-edge solutions to drive business growth and efficiency.

4. IBM

IBM, a leading provider of BPO services, specializes in creating intelligent and customized workflows to revolutionize traditional business practices. With a focus on digital transformation, IBM enables companies to enhance their capabilities through IoT, cloud computing, AI, and automation. With a workforce exceeding 352,000 employees, IBM offers a range of BPO services including procurement, HR support, finance transformation, automation solutions, big data analytics, blockchain integration, customer care services, and risk management solutions, empowering organizations to drive efficiency, innovation, and growth in today’s dynamic business landscape.

5. Wipro

Wipro, a multinational BPO firm headquartered in India, offers consulting, BPO, and IT services to a global clientele. Renowned for its industry accolades and Fortune Global 2000 recognition, Wipro serves prominent clients like Walmart and Philips. Their BPO services encompass digital workspace solutions, data analytics, cloud computing, blockchain integration, DevOps implementation, Industry 4.0 solutions, and cybersecurity services, empowering organizations with cutting-edge solutions to drive innovation and efficiency.

6. Genpact

Genpact, a prominent American BPO company, is renowned for its AI and analytics expertise. Offering a wide range of services from core business functions to specialized operations like compliance and supply chain management, Genpact caters to businesses with diverse needs. Their BPO services include risk and compliance management, accounting and finance services, procurement, supply chain management, wealth management, and enterprise performance solutions, enabling organizations to drive efficiency and innovation across their operations.

7. Infosys

Infosys, a renowned Indian company, is synonymous with excellence in the IT and business process management domains. Specializing in helping global clients enhance their digital agility, Infosys BPM offers a comprehensive suite of services to drive performance. Their BPO services encompass end-to-end outsourcing, IT consulting, customer service solutions, accounting and finance support, HR services, legal process consulting and outsourcing, automation solutions, analytics services, and digital interactive services, empowering organizations to achieve operational excellence and competitive advantage in today’s dynamic business landscape.

8. EXL Service

Headquartered in New York, EXL Service is a prominent BPO firm with over 30,000 employees dedicated to driving real digital transformation for clients, accelerating speed to market, and boosting revenues. The company specializes in providing comprehensive digital, consulting, and operations management services, including data strategy, data governance, marketing solutions, finance transformation, compliance services, banking support, logistics optimization, travel assistance, and technical accounting expertise, enabling organizations to navigate complex challenges and achieve sustainable growth.

9. TCS – Tata Consultancy Services

Tata Consultancy Services (TCS), a renowned BPO company based in India, empowers clients worldwide to shape a powerful future through innovative technology solutions. With a workforce of nearly 450,000 individuals across 50 nations, TCS offers diverse BPO services including interactive solutions, Internet of Things integration, cloud infrastructure management, blockchain implementation, cybersecurity solutions, quality engineering, enterprise application development, AI implementation, and automation services, enabling organizations to thrive in the digital age.

10. Skyes

Skyes, headquartered in Florida, is a renowned American multinational BPO firm recognized for its comprehensive IT consulting and ITES services, enhancing client capabilities to deliver impactful customer experiences. Their BPO offerings span various industries and include holistic customer experience solutions, customer acquisition strategies, work-at-home initiatives, risk management solutions, social media management, and multi-channel support, empowering organizations to excel in today’s dynamic business landscape.

11. ADP

ADP, headquartered in New Jersey, is a leading BPO firm renowned for its payroll and HR management solutions expertise. With a global presence and over 57,000 employees, the company offers comprehensive services including payroll management, HR support, insurance solutions, talent management, and integrations, empowering organizations worldwide to streamline operations and optimize human resource processes efficiently and precisely.

12. SunTec India

SunTech, a prominent multi-channel Business Process Outsourcing company based in India, specializes in a wide array of IT services aimed at accelerating business ROI with enhanced efficiency. Operating in the BPO sector since 1999, the company offers comprehensive solutions including data management, data entry, eCommerce support, SEO, digital marketing, and PPC management, empowering businesses to optimize operations and achieve greater success in the digital landscape.

13. OctopusTech Solutions

OctopusTech, an Indian BPO firm, specializes in supporting global organizations by reducing costs and in-house competency needs. They provide customized solutions tailored to individual client requirements. Core services include call center support, email and chat assistance, data entry, e-commerce development, web design, and virtual assistant services, offering comprehensive outsourcing solutions to enhance operational efficiency and client satisfaction.

14. Invensis

Invensis, a renowned global outsourcing services company with over two decades of experience, operates delivery centers worldwide with a workforce exceeding 3000 professionals. Acknowledged as a leading BPO firm, Invensis offers comprehensive services including IT, call center operations, eCommerce support, back office assistance, accounting, finance, analytics, training and development, as well as digital marketing solutions to cater to diverse client needs with excellence and innovation.

15. MattsenKumar LLC

MattsenKumar comprises nearly a thousand skilled professionals with over two decades of industry experience. Specializing in contact center functions, the company serves a diverse global clientele of about 75 international clients. Their BPO services include contact center outsourcing, e-commerce support, back office operations, business intelligence, analytics, data visualization, and CX management, delivering comprehensive solutions tailored to client requirements with expertise and efficiency.

16. Ameridial

Ameridial, a US-based business process outsourcing company, specializes in offering B2B telemarketing services to clients. With millions of customer interactions handled annually, the organization is a prominent player in the industry. Their core BPO services include call center outsourcing, work-at-home solutions, inbound, and outbound services, catering to diverse client needs with efficiency and excellence.

17. Helpware

With a robust culture and customer-centric approach, Helpware has been a prominent player in the Business Process Outsourcing companies sector. Delivering back-office services in Brazil, the US, Ukraine, and the Philippines, the company boasts seven global offices since its establishment in 2015. Serving over 150 clients worldwide, Helpware prioritizes excellence in its operations and client relationships.

18. Outsource Services India

Outsource Services India, a rapidly expanding Indian firm with a global footprint, serves clients worldwide. Specializing in IT, KPO (Knowledge Process Outsourcing), and BPO services, the company delivers comprehensive solutions to diverse industries. With a commitment to excellence, it continues to meet the evolving needs of clients globally, establishing itself as a trusted outsourcing partner.

19. Concentrix

Concentrix, a prominent Business Process Outsourcing company, serves a global clientele with a wide range of services aimed at enhancing customer experience levels. With nearly 80 Fortune 500 clients and over 225,000 employees worldwide, Concentrix offers innovative solutions in analytics, accounting and finance, marketing, customer engagement, automation, and design. Committed to driving excellence in customer experience, Concentrix empowers companies to achieve their business goals with efficiency and innovation.

20. Teleperformance

Teleperformance, a leading French customer experience management company, boasts over four decades of successful operation, delivering a range of BPO services across various industries. Committed to leveraging cutting-edge technology for client empowerment, Teleperformance offers comprehensive solutions including customer care, sales support, social media management, analytics services, intelligent automation, customer experience consulting, translation services, HR support, and content moderation, enabling organizations to enhance customer satisfaction and drive business growth with efficiency and innovation.

The Solution - Virtual Employment Companies can be of Great Help

The Solution - Virtual Employment Companies can be of Great Help

An expert team from a virtual employment firm can offer invaluable support to address this issue affordably. Renowned firms like Ossisto provide a comprehensive range of services that bolster any business. From inbound call management to telemarketing, live chat support to technical assistance, and even BPaaS and CCTV Monitoring Services, all aspects can be expertly handled.

Moreover, Business Process Outsourcing Companies can also outsource their HR functions to such agencies, alleviating the burden of finding suitable candidates. The key lies in providing employees with attractive benefits, growth opportunities, robust training, and a safe work environment conducive to their professional development.

Problem Statement - Exceeding Customer Expectations

Problem Statement - Exceeding Customer Expectations

When customers reach out to customer service, they anticipate prompt responses tailored to their expectations. While there’s no one-size-fits-all solution for customer interactions, agents rely on common tips and tricks to navigate various scenarios.

New representatives often struggle with managing heightened customer expectations. To address this, managers play a crucial role in providing guidance and support. In a recent blog by Mark Taylor on Super Office, he highlights that while 80% of companies believe they offer superior customer service, only 8% of customers agree.

This underscores the importance for Business Process Outsourcing Companies to continually refine their customer service strategies to bridge this gap and meet evolving customer demands.

The Solution - Reliance on Experts who know the Pulse of the Industry

The Solution - Reliance on Experts who know the Pulse of the Industry

The right solution can be found with the experts working in a virtual assistance agency.  First because they create solutions based on experiences working with various brands from differing sectors.

Second, they understand the importance of providing the quality services, which means the factor ‘speed’ comes the second. The perk is that the employees in a virtual assistant need not be micromanaged. They move along the lines of integrity, knowledge, skill and dedicated work ethic.

Third, they know how to go an extra mile to build reputation, bring more returning clients and increase the profit. The professionals working with Ossisto, provide personalized solutions as a part of going an extra mile to help the customers. This has always helped us to find the right people for our clients from across the globe, reduce the time taken for the conversion and bring clarity in to the entire process.

Problem Statement - The Cost Factor

Problem Statement - The Cost Factor

Whether you are planning/running Business Process Outsourcing companies, or you need a BPO industry team. The budgeting factor poses a huge challenge. One must invest in technology, people & training, sales and marketing teams, and much more.

If you do not have a huge investment or an investor who is interested in your business, then the idea of starting a BPO industry company will always remain as an unfulfilled dream. Businesses looking for a Business process outsourcing service have always an option to outsource. However, if your idea is to run a BPO service, it is quite difficult in today’s economic conditions.

Unlike the previous era, developed countries have restricted outsourcing tasks to popular destinations like India or the Philippines. This is a step to create more jobs among their people. There is another angle to this problem. As more BPO companies are springing up, there is an imbalance in the demand/supply quotient, and it is truly difficult to find quality services. Now the industry is facing huge competition.

The Solution - The Budget—Friendly Solution

The Solution - The Budget—Friendly Solution

Virtual assistant service providers offer Business process outsourcing services within pocket-friendly prices.

Most often the payment is based on time spent and there is no requirement for a capital investment. Businesses can avoid micromanaging as the experts are keen on providing quality services.

Of course, BPO industry outsourcing has become so common because of the comfort that it creates. We at Ossisto provide services at unbelievable prices and run offers over the already rebated price. Our customer representatives are professionals with dedicated work ethic. The transparency they bring into the process is unbeatable, compared to services provided by other organizations.

BPO industry sector has a vast market, which is of high demand with increasing number of startups and businesses. Its demand is never going to go down, but the question to ask is ‘how to face challenges in the right manner?’. ‘Who are the experts that can solve the issues?’.  ‘How to get it done within the budget you have kept separately?’. Well, the apt solution is to rely on a virtual assistant service provider.

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Discover the hurdles faced by businesses in Business Process Outsourcing (BPO) industries. Explore simple solutions to overcome challenges and optimize strategies for smoother operations in outsourcing.