Invoice Data Entry Services Case Study
The client is a U.S based supply chain financial services provider. They provide an invoice factoring service to the transportation industry. They also aid global businesses who desire expansion or have new equipment needs, with instant working capital.
The client receives a high volume of invoices from the transportation industry, including truck drivers and so on. They required an outsourcing partner to key in the invoice details, quickly and efficiently onto their customized online portal to ensure 99 percent accuracy.
Challenges Faced by Ossisto: The Trial
The primary challenges faced during the project were –
- The complex client-customized tools resulted in a three percent error rate initially
- The tool had to be updated by the client to increase its level of accuracy
Invoice Data Entry Services: Ossisto Solution
Ossisto perused the client’s need and performed an evaluation of the Scope of Work assessment. Based on the clients’ requirement, a Quality Test (Trial) was scheduled and two full-time data entry specialists were designated to complete the task.
During the trial, the client transferred 30 invoices to Ossisto daily via email. Ossisto’s data entry operators accurately keyed in the invoice data, rearranged the images (when required), and updated the data onto the client’s portal. The client stipulated a two-hour turnaround time for each invoice. The invoice data included –
- Truck driver details
- Container type
- Invoice numbers
- Invoice amount
- Truck details
- Company information
- Loading ID numbers
- To and from addresses etc.
Ossisto experienced initial tool complexities that lowered the accuracy rate. To avoid this, the client updated the tool to the latest version, and the quality rate increased to 99.5 percent. We successfully completed the project within three days. Based on the success of this trial, the client signed a full-time contract with Ossisto to outsource 3000+ invoices on a weekly basis.
The client expressed satisfaction with the output, precision, turnaround time and costs. The client was especially impressed with Ossisto SLA adherence and data accuracy.
Hire Ossisto for Highly Accurate Invoice Data Entry Services
We have been a pioneer in providing invoice data entry services and a series of other data entry services to our global clientele. As a leading outsourcing provider, we deliver high-quality output at the most affordable costs. If you have a similar project requirement, then feel free to give us your requirement and get a FREE quote within one business day.