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Refund Policy

Refund Policy

Any refund on your Ossisto fees shall be governed by the Refund Policy stated below.

At Ossisto, all payments for services are collected in advance based on the plan chosen by the subscriber.

  1. Refunds on cancellation / downgrades will be entertained only if the client has served the due notice period for cancellation / downgrades. All cancellation and downgrade requests require a 30 day notice period.
  2. Refunds are not applicable on purchases made on the behalf of the subscriber. Any purchases are made by Ossisto virtual assistants only after confirmation is received from the subscriber.
  3. In the event of dissatisfaction with the task completion, Ossisto will strive to rectify the issue to the subscriber’s satisfaction. Refunds on account of dissatisfaction of services will be at the discretion of the management of Ossisto. All such refund requests will have to be routed to the Quality Department of Ossisto either through direct email or through the web form within 3 business days of receipt of a completed task / assignment / project, failing which it is presumed that the service quality is acceptable and there is no dissatisfaction in service. In such matters, the final decision lies with the company management at Ossisto.4. On assignment of tasks to Ossisto, our virtual assistants shall not be held liable for insufficient / incorrect or delayed documentation / data from subscribers.

For any further clarifications, you could get in touch with our customer support team at info@ossisto.com.