Careers

Roles & Responsibilities

• Assist and support CSE team/clients in their day to day operations
• Conduct various researches online, marketing research, data collection & entry, document management and similar administrative and backend business tasks.
• Meticulous in completing the work within set timelines.
• Providing suggestions, ideas & insights to the CSE team to improve the client experience.
• Being a team player and able to handle the pressurized situation and handle unprecedented work inflow effectively by proper planning.
• Ability to communicate and coordinate within the team and frontend teams.
• Escalating challenges in the execution of the task, initiating discussion with CSE/client and finding a resolution.
• Adhering to timelines and completing the projects & tasks on time.

Required Skillsets

• Excellent comprehension skill.
• Good communications skills, both written and verbal.
• Quick learner.
• Typing skill (a typing speed of 20-25 WPM, minimum).
• Excellent presentation skill.
• Decision making & Problem-solving skills.
• Multitasking.
• Time management skill.
• Candidates should have the interest to work in a 24×7 working environment.
• Good knowledge of MS Word, MS Excel & other MS Office tools.
• Good knowledge in Google Docs.
• Self-driven and self-motivated.
• Candidate should possess a client-centric attitude & approach.
• Candidate should be quality conscious and oriented.

Qualifications

• Freshers can apply.
• Should be a graduate.

Looking for an experienced independent contributor for Chatbot development work. Build a chatbot builder platform, to allow users to build their chat bot directly on our platform with drag and drop workflow facility. Someone who can build the Bot Framework from scratch WITHOUT the use of any existing bot frameworks applications like Microsoft/Messanger/Skype, etc.

Position– Chat Bot Developer

Notice Period– Immediate available.

Employment Type– Contract based for 4-5 months (part-time/contract)

Experience Required– Total experience 6+ years, relevant Chatbot development experience should be 2+ years.

Requirements

• Past experience working with chatbot is mandatory.
• Skill – Knowledge of Bot builder framework – Node.js/ReactJS (client-side programming), cognitive services (Q&A maker), HTML/CSS/JS, REST, WebRTC, Dialog Flows, and MongoDB/MySQL are mandatory.
• Develop user-facing features using Node.js/React.js.
• Node.js/React.js developer responsible for managing backend services and the interchange of data between the server and the users.
• Designs & wireframes to high-quality code conversion.
• Optimizing components for maximum performance across multiple browsers and channels (widgets/weblinks applications).
• Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js and JQuery.
• Strong understanding of front-end technologies, such as HTML5 and CSS3.
• Excellent working knowledge of databases, database schemas that represent and support business processes.
• Experience in AWS a big plus.
• Python or Java backend knowledge and experience in a modern web framework (like Django) RST API services.

Chatbot Developer responsibilities

• Design conversational chatbots
• Collaborate with the senior team on application architecture design and decision-making.
• Build a conversation dialog flow module to handle custom or recurring types of questions for some actions.
• Integrate the Bot builder framework with 3rd party applications through REST APIs.

Required Experienced in Python/Django Developers Urgently

Position– Python Chat Bot Developer

Notice Period– Immediate available.

Employment Type– Contract based for 4-5 months (part-time/contract)

Experience Required– Total experience 5+ years, relevant Chatbot development experience should be 1+ years.

Requirements

• Past experience working with chatbot is mandatory.
• Developing Virtual conversational assistant framework based on Python backend.
• Mandatory Skills – Python-Django, Django admin, Django RESTful API development, MongoDB, REST Web Services.
• MongoDB/NoSQL database backend programming is mandatory.
• Familiarity with javascript frameworks would be an advantage( jquery, React.js, Node.js, etc).
• Custom web based application development experience.
• Comfortable collaborating with designers, front-end developers and other team members.
• Some experience with DevOps (Git versioning, Security, deployment, asynchronous calling) practices and platforms will be a plus.

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment.

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Close sales and achieve quarterly quotas.
• Research accounts, identify key players and generate interest.
• Develop a sound command of lead and account profiling.
• Maintain and expand your database of prospects within your assigned territory.
• Team with channel partners to build pipeline and close deals.
• Perform effective online demos to prospects.
• Meet and exceed assigned metrics.

Requirements

• Proven inside sales experience.
• Track record of over-achieving quota.
• Ability to thrive in a competitive, numbers-driven, performance-based environment.
• Strong phone presence and experience dialing good no of calls per day.
• Proficient with corporate productivity and web presentation tools.
• Experience working with sales tools and CRM.
• Excellent verbal and written communications skills.
• Intermediate computer skills and ability to navigate software programs such as Microsoft.
• Experience on creating Presentation.
• Strong listening and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• For Female candidates.

We are looking for a creative Graphic designer with up-to-date knowledge to interpret our clients needs and to design solutions with high visual impact. You will work on a variety of products, including websites, books, magazines, product packaging, websites, exhibitions, corporate identity etc. and you will cooperate with our designers and sales team.

Responsibilities

• Design and develop emails, web graphics, website designs, animated graphics, social media assets, infographics, presentations and designs for digital advertising campaigns.
• Discuss the business objectives and requirements of the job.
• Estimating the time required to complete the work.
• Developing design briefs that suit the business purpose.
• Thinking creatively to produce new ideas and concepts and developing an interactive design.
• Using innovation to redefine a design brief within the constraints of cost and time.
• Presenting finalized ideas and concepts to clients or account managers.
  Proofreading to produce accurate and high-quality work.
• Demonstrating illustrative skills with rough sketches and working on layouts ready for print.
• Commissioning illustrators.
• Working as part of a team with printers, copywriters, photographers, stylists, other designers, account executives, web developers, and marketing specialists.
• Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• Extensive experience on Adobe Photoshop.
• Extensive experience on Adobe Illustrator.
• Knowledge on creative designs.
• Experience with InDesign, specifically with mockups, web design and multimedia presentation, flash file creation.
• Working knowledge of CSS3, HTML5.
• Creative thinking skills.
• Experience on Adobe Dreamweaver.
• Experience on CorelDraw.
• Experience with a marketing or creative agency would be added advantage.

An excellent opportunity has arisen for the right candidate to join our organization as a Digital Marketing Business Development
Executive.

Responsibilities

• Solution Sales – dealing with a wide range of enquiries and providing optimum Digital Marketing solutions for customer requirements.
• Interaction with the Marketing managers, using various media like E-mailing, Instant Messages, etc as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Understanding company strategies Preparation of proposals and pitches To meet all target & KPI’s set around New Business Revenue, Outbound Calls, Customer Meetings, Sales.
• Selling experience of SEO/SMO/PPC/Website designing & Development/Mobile applications.
• Responsible for making marketing strategies and implementing the same.
• Generate requirement from new and existing clients through cold calling, resellers and converting email marketing leads.
• Research and build relationships with new and existing clients.
• Strong Presentation, Negotiation & sales closing Skills.
• Take personal responsibility to build and maintain industry and competitor knowledge.
• Ensure CRM systems are accurately up to date with account activity.

Requirements

• 0 – 3 Years of Experience
• Proven work experience as a Business Development Representative, Sales Account Executive or similar role.
• Hands-on experience with multiple sales techniques.
• Track record of achieving sales quotas.
• Familiarity with MS Excel (analyzing spreadsheets and charts).
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• Ability to deliver engaging presentations.

Developing and implementing social media strategies for the Websites. Managing profiles and pages on social networking sites including Facebook, Twitter, LinkedIn, and other community sites.

Key Functional Areas of Responsibility

• Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules.
• Ensures brand consistency in marketing and social media messages by working with various company department members, including advertising, product development, and brand management.
• Provides training and guidance to social media and marketing team members on social media implementation best practices and strategies.
• Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns.
• Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram.
• Researches and monitors the activity of company competitors.
• Creates and distributes engaging written or graphic content in the form of e-newsletters, web page, and blog content, or social media messages.

Requirements

• Proven working experience in social media marketing.
  Must have experience of social media campaigns setup & Budget Planning for all social media channels.
• Experience with doing audience and buyer persona research.
  Good understanding of social media KPIs.
• Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
• Must have In-depth knowledge and understanding of social media platforms (Facebook, YouTube, Twitter, LinkedIn, Blogs etc.).
• Should produce regular reports; detailing the impact of social media initiatives on business goals.
• Must have the ability to effectively communicate information and ideas in written and verbal format.
• Experience in Analyze key metrics and tweak strategy as needed.
• Must possess good knowledge of SEO principles.
• Must have hands-on Microsoft Word, Excel, PowerPoint, and Photoshop.
• Should be extremely fluent with written and spoken English.
• Experience in the Travel industry would be added advantage.

We are looking for a Content Writer to join our editorial team and enrich our websites with new blog posts, guides and marketing copy.
Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.

Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

Responsibilities

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic from content
• Writing social media creative’s for all channels
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements

• Proven work experience as a Content Writer, Copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

We are seeking a Word Press Developer responsible for both back-end and front-end development, including creating Word Press themes and plug-in. This position requires programming skills (namely PHP, HTML5, CSS, and JavaScript)
Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.

Responsibilities

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS

Skills

• Idea on front-end technologies, including HTML5, CSS, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Knowledge of how to interact with APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development

We are looking for a highly skilled computer programmer who is comfortable with both front and back-end programming. Full Stack Developers are responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.
Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Skills

• • CSS preprocessors like Sass or LESS.

JavaScript frameworks like AngularJS, React, or Ember etc., or JS-based build tools like Grunt, Gulp, and Bower.

• CMS : WordPress,drupal Joomla, Magento.
• Libraries like jQuery or Backbone.js.
• Front-end (CSS) frameworks like Foundation or Bootstrap.
• AJAX.
• API design and development.
• CRUD (Create, Read, Update, Delete).
• Restful Services.
• Web fundamentals like HTML, JavaScript, and CSS.
• Server-side languages like PHP, Python, Ruby, Java, JavaScript, and .Net.
• Database technologies like MySQL, Oracle, PostgreSQL, and MongoDB.
• Web server technologies like Node.js, J2EE, Apache, Nginx, ISS, etc.
• Frameworks related to their server-side language of choice like: Express.js, Ruby on Rails, CakePHP, etc.

Working in our fast paced client servicing team you will be responsible for managing all manner of client queries and issues. Working closely with our Client Service, Quality Assurance teams you’ll ensure our clients get the best experience.
Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested. Additionally, these executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly. They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly. Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition. In all tasks, these executives must follow company procedures to respect client privacy.

This role requires Excellent Communication Skills (English), Excellent Task Comprehension & Prioritization and Problem Solving Skills.

Responsible

• Regular client communication through telephone and emails
• Understand the clients, their requirements and develop a close business relationship
• Act as SPOC for clients
• Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients
• Timely responses and resolutions of client queries and requests to agreed SLAs
• Generating revenue and working to KPIs
• To work closely within the team and outside the team to complete the client tasks, quires
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills

• Client handling expertise
• Excellent verbal and written communication skills
• Outstanding organizational skills and ability to prioritize
• Flexible and adaptable
• Clear communicator
• Active listener & effective problem solver
• Patient and empathetic
• Ability to work well as part of a team or individually
• Ability to work effectively with multiple deadlines
• Excellent Team Player
• Comprehension and online research skills
• Decision making skills
• Identifying right opportunities for business expansion with clients
• Result oriented
• Self starter and self motivated
• Ability to work under pressure
• Well organized at work

Having basic computer knowledge is a must to apply to this position.Experience in working with MS Office, Google Docs and other web application is a merit.

Working with the dynamic sales team, Sales Specialist makes cold calls, generate leads and close the sales. Sales executives identify the customer needs; promote company’s products and services to customers according to the identified needs. Explain the monthly plans and suggest customers choosing a right monthly plan. Identify the potential and clients to enhance the business association.
Sales specialist will also develop new prospects and interacts with international customers to increase sales of the organization’s services. Familiar with international variances in cultural and legal issues as pertaining to sales is a added advantage. Work closely with operations team in client assignment post the sale.

This role requires Excellent Client Verbal Communication (English), Negotiation skills & Convincing skills.

Skills

• International sales experience (US and European Markets)
• Excellent verbal and written communication skills
• Excellent negotiation & convincing skills
• Developing sales pipeline by identifying the opportunities and creating prospects
• Cold calling skills
• Target driven
• Outstanding organizational skills and ability to prioritize
• Flexible and adaptable
• Clear communicator
• Active listener & effective problem solver
• Patient and empathetic
• Ability to work well as part of a team or individually
• Excellent Team Player
• Decision making skills
• Identifying right opportunities for business expansion with clients
• Self starter and self motivated
• Ability to work under pressure
• Well organized at work

Having basic computer knowledge is a must to apply to this position. Experience in working with MS Office, Google Docs and other web application is a merit.

Other duties may include conducting research on potential clients, staying on top of customer needs and changes in the industry, preparing reports for management, and resolving complaints and other service issues