May 11, 2023

Sales and Customer Support

The client is an American online marketplace for sports gear and apparel. They offer both customized and ready-made apparel that is required for the sport of the client’s choice. They are pioneers in challenging preexisting uniform designs and devices in an entirely different pattern.

Sales and Customer Support

About the client

The client is an American online marketplace for sports gear and apparel. They offer both customized and ready-made apparel that is required for the sport of the client’s choice. They are pioneers in challenging preexisting uniform designs and devices in an entirely different pattern.

Business Requirements

The client approached us to aid them in managing their sales and maintaining an organized ledger for the same. Since they placed customer satisfaction as one of the highest priorities they also required additional assistance in customer service solutions.

Moreover, they specifically needed aid with the aforementioned services to boost their sales and establish a great sense of brand awareness in the competitive sports apparel market of today.

Sales & Customer Support | The Process

As amateur athletes ourselves, we knew exactly what our client was looking for. Hence our team members were able to deduce and come up with a sales strategy that the customers would feel welcomed with open arms. The process included:

  • Cold calling
  • Sales order management
  • CRM Support
  • Vendor Support Management
  • Feedback and customer grievances support
  • Competitor Analysis
  • Inbound calling
  • Outbound calling

The Result

Upon experiencing unanimously positive feedback from their clients, the client was convinced that our services served them right.  An excerpt of the results:

  • Boost in customer engagement
  • Increased awareness of sales management within the client’s staff
  • Drastic increase in sales
  • Improved sales management

Outsource to Ossisto’s business support and B.P.O services to ensure customer satisfaction

If you are inclined to improve your enterprise’s productivity but have no help to aid you with the aforementioned issues, then do reach out to us. Our team members are patiently waiting to aid you in every single aspect of your business that is in dire need of their help.

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