Sales and Customer Support
About the client
Business Requirements
The client approached us to aid them in managing their sales and maintaining an organized ledger for the same. Since they placed customer satisfaction as one of the highest priorities they also required additional assistance in customer service solutions.
Moreover, they specifically needed aid with the aforementioned services to boost their sales and establish a great sense of brand awareness in the competitive sports apparel market of today.
Sales & Customer Support | The Process
As amateur athletes ourselves, we knew exactly what our client was looking for. Hence our team members were able to deduce and come up with a sales strategy that the customers would feel welcomed with open arms. The process included:
- Cold calling
- Sales order management
- CRM Support
- Vendor Support Management
- Feedback and customer grievances support
- Competitor Analysis
- Inbound calling
- Outbound calling
The Result
Upon experiencing unanimously positive feedback from their clients, the client was convinced that our services served them right. An excerpt of the results:
- Boost in customer engagement
- Increased awareness of sales management within the client’s staff
- Drastic increase in sales
- Improved sales management
Outsource to Ossisto’s business support and B.P.O services to ensure customer satisfaction
If you are inclined to improve your enterprise’s productivity but have no help to aid you with the aforementioned issues, then do reach out to us. Our team members are patiently waiting to aid you in every single aspect of your business that is in dire need of their help.
